Scentsory Pty Ltd (ABN 77 431 424 838), knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We are committed to protecting privacy and will only deal with personal information in accordance with the Privacy Act 1988 (Cth) (“Privacy Act”) and this policy.
In this privacy policy, the term “personal information” has the meaning given in the Privacy Act. It includes information about an identifiable individual, including names, addresses, telephone numbers, email addresses, gender, date of birth, credit and banking details, photographs, opinions about identifiable individuals and if and where applicable information that is considered “sensitive information”.
Collection and Storage of Personal Information and Data
We may collect personal information about individuals. Our usual approach is to collect personal information directly from the individual concerned. This information could include name, email, telephone or address contact details, job position and other relevant employment details and financial details. In most circumstances we do not collect sensitive information. If you provide sensitive information to us for any reason (for example health information relating to skin conditions and allergies) you consent to us using that information for the purpose you disclosed it, as permitted by the Privacy Act.
We may collect personal information in circumstances including:
when you order goods from us online;
when paying for goods with credit cards and when processing returns or exchanges;
when you telephone us or visit our website (or any other physical location such as a store) and make an enquiry to which a later response is requested and to do so requires your contact details;
when you ask to be included on mailing or marketing distribution lists, register for our website or interact with us through social media services;
when you enter a competition or promotion, or respond to a survey;
when entering into a commercial arrangement or agreement with us; and
when we evaluate job applicants and personnel, which may involve collecting their contact details, employment history, CV and educational qualifications. This may include “sensitive information” as defined in the Privacy Act.
We may use ‘cookies’ to collect data (typically not considered personal information) relating to your general internet usage. This data may include IP-addresses, browser versions, number of visits and similar such data relating to your navigation of the internet and our site. A cookie is a small text file that is placed on your computer’s hard drive. Cookies help us to improve our site and to deliver a better and more tailored service, for instance by storing information about your preferences and allowing us to recognise you when you return to our site.
You may refuse to accept cookies by activating settings on your internet browser. However, please note that if your select such settings your may be unable to access certain parts of our site.
We hold personal information in our own secure databases, and, to some extent, for marketing purposes in the databases of third parties engaged by us (subject to obligations regarding privacy and confidentiality) to conduct electronic direct marketing subject to all legislative requirements.
Anonymity/pseudonymity
Where practicable, customers and others have the right to interact with us anonymously or using a pseudonym. Circumstances where it is not practicable, however, include where personal information is required to complete a credit card or account transaction.
Use of Personal Information
We use the personal information collected from you for the purpose it was provided or collected, including in the following ways:
To verify your identity;
To respond to enquiries received from you;
To process, confirm, fulfil and update you about your orders and to carry out our obligations arising from any contracts entered into between you and us;
To perform authorised financial transactions with you;
To verify your identity and to assist you if you have forgotten any user name or password;
To communicate with you and provide you with information (whether by email, post or other means) about our products or services, where you have requested or consented to receiving this from us or where this provision is otherwise permitted under the Australian Privacy Principles. We may use personal information for the purpose of direct marketing but only where such use complies with the Privacy Act and the Australian Privacy Principles in particular.
To notify you about changes to our goods and services;
To ensure that content from our site is presented in the most effective manner for you and for your computer/ device;
To allow you to participate in interactive features of our site, when you choose to do so;
To enable you to enter competitions we run;
To facilitate your participation in surveys we (or a third party on our behalf) runs where you volunteer that personal information;
To enable you to participate in loyalty or reward programs, if you so request it;
To receive and address feedback or complaints from you; and
To protect our legal interests and fulfil our regulatory obligations (if and to the extent necessary).
All Scentsory customers and others with whom we interact have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive electronic marketing communications from us and/or selected third parties you should opt-out by clicking on the “unsubscribe” link in any email communications that we might send you.
We may use personal information for the purpose of marketing but only where such use complies with the Privacy Act and other applicable legislation.
